Get out first, ring from the street, and we will be there. A gas leak is an urgent repair under the Act, and with gas the licence protects two things at once rather than one.
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A gas leak is one of the situations the Residential Tenancies Act names as an urgent repair, so a tenant who cannot reach anybody has a genuine path to act. That much is the same as a burst pipe or a blocked toilet.
What is different is the licence. Reimbursement for an urgent repair applies only where the work was done by a licensed or properly qualified person, so an unlicensed gas fitter costs you the whole claim.
And separately, an insurance claim arising from unlicensed gas work can be refused. With water that means a damaged floor. With gas it means something considerably worse, and the policy is the only thing standing behind it.
So it is the one trade where the number genuinely is the product. Ours is NSW 368473C, it goes on the invoice and on the compliance certificate, and Fair Trading will confirm it for you in about a minute.


Out of the building first, doors and windows open on the way, nothing that could spark, and ring us from the street rather than the stairwell.
Get everyone out, open what you pass, touch no switches and use no phone inside. In a block, knock on the doors you pass on the way down.
Turn it off at the meter only if you can reach it safely. Make every call from outside the building.
It is named in the Residential Tenancies Act 2010 alongside burst water services, blocked or broken toilets and loss of an essential service.
So the tenant pathway applies: notice or a genuine attempt at it, then a licensed gas fitter, then reimbursement of reasonable costs up to $1,000 within 14 days.
Reimbursement requires a licensed or properly qualified person, so an unlicensed job means no claim against the landlord.
An insurance claim arising from unlicensed gas work can also be refused, and with gas the thing being insured is not a damaged floor.
Where the smell is in a stairwell, a basement or a shared cupboard, it is the owners corporation's responsibility rather than one household's.
Tell them and the agent, but only after everybody is out. Whose it is can be settled on the footpath.
It records what was done, that it was tested, and under whose licence, and it is legally required for gas work in NSW.
If you rent, send a copy to the agent and keep one yourself. It is what an insurer asks for, sometimes years later.
Agreed before we start. These are indicative 2026 ranges. The Certificate of Compliance is included on every gas job and is never charged as an extra.
Any hour. Isolated and made safe first, then diagnosed properly.
Whether gas reaches your flat, and whether the supply is yours or the building's.
Cooktop, oven, heater or bayonet onto an existing point, tested and certified.
Priced on the run and what it has to pass through.
On every gas job. Keep one and send a copy to the agent if you rent.

Before anything else, and before any discussion of cost or responsibility. Make the call from the street.

The supply made safe, then pressure tested to find where it is actually escaping rather than where it can be smelled.

By a licensed gas fitter, at the price agreed beforehand, with the licence number going on every document.

Tested again on completion, with the Certificate of Compliance issued on the spot and a copy for your agent.
Leave the building, knock on the doors you pass, touch nothing electrical, and ring us from the footpath. A licensed gas fitter answers at any hour.
Call 1300 381 569
Stop reading and act. Do not touch a light switch, a power point, an intercom or anything else that could spark, and do not use a phone inside the building. Open windows and doors as you go, get everyone out, and in a block knock on the doors you pass on the way down. Turn the gas off at the meter if you can safely reach it. Then ring from outside, in the street. We answer 24 hours and we treat it as the highest priority job we take.
Yes, it is expressly listed as one in the Residential Tenancies Act 2010. So the same pathway applies: get safe first, then contact the agent or landlord and note the time you tried, and if nobody is reachable you can arrange a licensed gas fitter and seek reimbursement of reasonable costs up to $1,000 within 14 days of written notice. Safety comes before any of the paperwork though. Get out of the building first and make the calls from the footpath.
Because it costs you twice if it is missing. Reimbursement for an urgent repair applies only where the work was done by a licensed or properly qualified person, so unlicensed work means no claim. On top of that, an insurance claim arising from unlicensed gas work can be refused, and with gas the incident you are insuring against is not water damage. Ours is NSW 368473C and it goes on the invoice and the compliance certificate.
A document a licensed gas fitter must issue for gas work in NSW. It records what was done, that it was tested, and under whose licence. If you rent, keep a copy and send one to the agent, because it is the proof the work was done properly and it is what an insurer will ask for. It is legally required and it costs nothing extra.
Worth establishing before buying an appliance. Some blocks were never plumbed for gas to individual flats, some have gas to the building but not to every unit, and some have one meter for the whole building, which makes the incoming supply common property rather than yours. A short check settles it, and it is a far cheaper conversation than a delivered cooktop that cannot be connected.
Get everyone out first and ring from outside, then tell the owners corporation or the building manager as well as the agent, because a leak in a common area is the scheme's responsibility rather than any one household's. Do not wait to work out whose it is before evacuating. Establishing responsibility is a conversation for afterwards, on the footpath.
A leak test and make-safe is $200 to $450. An availability and ownership check is $180 to $350. Connecting an appliance to an existing point is $250 to $550. A new gas point within your own lot is $450 to $1,200. The Certificate of Compliance is included on every gas job and is never charged as an extra.
Tell us what is happening and whether you rent. If you can smell gas, get outside and ring rather than filling in a form.
Made safe first, tested properly, and a Certificate of Compliance with our licence number on it before we leave.
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